Privacy Policy
This Privacy Policy explains how Qivixa ("Qivixa", "we", "us" or "our") collects, uses, stores, protects and shares personal information when you visit or interact with our website at https://www.qivixa.com (the "Website"). We want you to understand what information we collect, how we use it, and the choices you may have. If you do not agree with this Policy, you should not use the Website.
1. Who We Are
Qivixa is an AI, automation, software, website, SEO and digital business systems company. We primarily operate from Ghana and may provide services to businesses internationally.
Website: https://www.qivixa.com
Privacy email: qivixa@qivixa.com
If you have any questions about this Policy or how we handle personal information, you can contact us at the email address above.
2. Information We Collect
We only describe information that may actually be collected through this Website.
(a) Information you provide directly
When you choose to contact us or interact with the Website, you may provide:
- Name
- Email address
- Phone number (if you choose to provide it)
- Company or business information
- Messages and inquiries
- Any other information you voluntarily submit through forms or direct communication
This information is usually collected when you:
- Fill out a contact or inquiry form on the Website
- Click an email link and send us a message
- Click a WhatsApp link or button and send us a message
(b) Information collected automatically (where applicable)
When you visit the Website, certain technical information may be collected automatically by the website infrastructure and related technologies. This may include:
- IP address
- Browser type and version
- Device type and operating system
- Basic usage information such as pages visited, time spent on pages and clicks
- Cookie and similar technology information (see the Cookies section below)
This type of information is generally collected in a way that does not directly identify you by name, but it may still be considered personal information under some laws.
3. How We Collect Information
We may collect personal information through:
- Website forms: When you fill in and submit a contact or inquiry form on the Website.
- Direct email communication: When you click an email link on the Website and send us a message.
- WhatsApp links or buttons: When you click a WhatsApp link or button on the Website and send us a message.
- Cookies and website technologies (where applicable): When you browse the Website, certain technical information may be collected automatically through cookies and similar technologies.
We do not describe collection through booking forms, quote forms, newsletters, payment systems, chat widgets or other channels unless those features are actually active on this Website.
4. How We Use Personal Information
We may use the personal information collected through this Website for the following purposes:
- Responding to inquiries: To reply to your questions, requests or messages.
- Communicating with potential and existing customers: To discuss your needs, our services and any next steps.
- Providing requested services: To take steps you request before entering into a contract and, where applicable, to provide services you have asked us to deliver.
- Understanding customer requirements: To better understand your business needs and how our AI, automation and digital solutions may help.
- Managing business relationships: To manage our relationship with you as a lead, prospect, customer or partner.
- Improving the Website and services: To maintain, operate and improve the Website, user experience and our services.
- Maintaining website security: To protect the Website, our systems and users from fraud, abuse and security threats.
- Analyzing website performance (where applicable): To understand how the Website is used and to help us improve it, where such analytics tools are actually in use.
- Complying with legal obligations: To comply with laws, regulations, court orders or other legal requirements.
We do not automatically subscribe you to marketing emails or promotional messages simply because you contact us through this Website. If we introduce newsletters or promotional communications in the future, this Policy may be updated and, where required, we will ask for your consent.
5. Legal Basis for Processing (Where Applicable)
Depending on where you are located and how the relevant privacy laws apply, we may rely on one or more of the following legal bases to process personal information:
- Consent: Where you have clearly agreed to our use of your personal information for a specific purpose. For example, when you choose to submit a form or contact us.
- Performance of a contract or steps before entering into a contract: Where processing is necessary to provide services you request or to take steps at your request before entering into an agreement.
- Legitimate interests: Where we have a legitimate business interest in processing personal information, and this interest is not overridden by your rights and interests. For example, to respond to inquiries, improve our services, maintain security or manage our business relationships.
- Legal obligations: Where processing is necessary to comply with laws, regulations or legal processes.
Not every use of personal information will rely on every legal basis. The specific basis will depend on the context and applicable law.
6. Cookies and Tracking Technologies
(a) What cookies are
Cookies are small text files that are stored on your device when you visit a website. They can help a website remember your actions and preferences over time.
(b) How cookies may be used on this Website
On this Website, cookies and similar technologies may be used to:
- Help the Website function properly and securely
- Remember certain choices or preferences (where applicable)
- Understand basic usage of the Website and improve performance (where analytics tools are actually enabled)
We do not describe cookies or tracking technologies that are not actually used by this Website.
(c) Managing cookies
Depending on your location and the configuration of this Website, you may be able to manage certain cookie preferences through a banner or settings tool provided by Wix or through your browser settings.
You can usually:
- Set your browser to block or delete cookies
- Receive a warning before cookies are stored
If you block or delete cookies, some parts of the Website may not function properly.
For more details about how Wix handles cookies and similar technologies on websites it hosts, you can review Wix’s own privacy and cookie documentation, which is separate from this Policy.
7. Third-Party Services and Data Sharing
(a) Third-party services
This Website is built and hosted on Wix. As the platform provider, Wix may process certain technical and operational data in order to host the Website, provide infrastructure, security and related features. Wix has its own privacy and cookie policies that describe how it handles data in its role as a service provider.
In addition, we may use other trusted service providers where necessary to operate the Website and our business. These may include, for example, providers that support:
- Website hosting and infrastructure
- Email and communication tools
- Customer relationship management (CRM) or lead management tools
- Analytics or performance measurement tools (only where actually enabled)
We do not list a specific third-party provider in this Policy unless it is confirmed as actively processing visitor or customer information through this Website.
(b) How we share information
We do not sell personal information.
We may share personal information with:
- Service providers and contractors who help us operate the Website, communicate with you, manage leads or provide services, but only to the extent reasonably necessary for those purposes
- Professional advisers (such as legal or accounting advisers) where needed
- Authorities, regulators or law enforcement where we are legally required to do so or where it is necessary to protect our rights, users or others
When we share information with service providers, we aim to ensure that they only use the information as needed to perform services for us and that they handle it in a manner consistent with applicable privacy requirements.
8. AI and Automated Processing
Qivixa is an AI and automation business. We may use AI-powered and automated technologies as part of the services we provide to our business customers, for example to help analyze workflows, improve processes or support digital systems.
However, we do not state in this Policy that all personal information collected through this Website is automatically sent to an external AI provider. Where AI or automation is used in connection with personal information collected through this Website, it is used for legitimate business purposes such as understanding inquiries, improving our services or supporting internal processes, and only where this is appropriate and lawful.
We do not claim that decisions about individuals are made solely on the basis of automated processing unless such a practice is clearly in place and permitted by applicable law.
We take reasonable technical and organizational measures to protect personal information collected through this Website against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access.
These measures may include, for example:
- Using secure connections (such as HTTPS) for the Website
- Limiting access to personal information to people who need it for legitimate business purposes
- Using security tools and practices provided by Wix and other service providers
No method of transmission over the internet or method of electronic storage is completely secure. While we work to protect personal information, we cannot guarantee absolute security.
10. International Data Transfers
Qivixa primarily operates from Ghana but may use technology and service providers that process information in other countries.
This means that personal information collected through this Website may be transferred to and stored in countries outside of the country where you are located. These countries may have different data protection laws.
Where required by applicable law, we take steps to help ensure that appropriate safeguards are in place for international transfers of personal information, such as using contractual protections or working with providers that implement suitable safeguards.
11. Data Retention
We retain personal information collected through this Website only for as long as reasonably necessary for the purposes described in this Policy, including:
- Responding to your inquiries and communicating with you
- Providing or managing services
- Maintaining accurate business and financial records
- Meeting legal, regulatory, accounting or dispute-resolution requirements
- Supporting our legitimate business purposes
The specific retention period can vary depending on the type of information and the context. Where applicable law requires us to keep information for a certain minimum period, we will follow that requirement. Where law allows us to delete information sooner, we may do so.
When personal information is no longer needed for the purposes described above, we will take reasonable steps to delete it or anonymize it.
12. Privacy Rights
Depending on where you are located and which privacy laws apply, you may have some or all of the following rights in relation to your personal information:
- Access: To request confirmation of whether we process your personal information and to receive a copy of that information.
- Correction: To request that we correct inaccurate or incomplete personal information.
- Deletion: To request that we delete your personal information in certain circumstances.
- Restriction: To request that we limit the way we use your personal information in certain circumstances.
- Objection: To object to certain types of processing, including where we rely on legitimate interests.
- Data portability (where applicable): To request a copy of your personal information in a structured, commonly used and machine-readable format, and to request that we transfer it to another organization where technically feasible.
- Withdrawal of consent: Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.
These rights may not apply in every situation and may be subject to conditions and exceptions under applicable law.
How to make a request
If you wish to exercise any of these rights, or if you have questions about your rights, you can contact us at:
Email: qivixa@qivixa.com
We may need to verify your identity before responding to your request. Where permitted by law, we may charge a reasonable fee for repetitive or clearly unfounded requests.
13. Children’s Privacy
Our Website and services are intended for business and professional users and are not intentionally directed toward children.
We do not knowingly collect personal information from children where this is prohibited by applicable law. If you believe that a child has provided us with personal information through this Website in a way that is not permitted, please contact us at qivixa@qivixa.com and we will take appropriate steps to review and address the situation.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, for example when our practices, services, technologies or legal requirements change.
When we make material changes, we will update the "Last Updated" date at the top of this Policy. In some cases, we may also provide additional notice (such as a notice on the Website) where required by law.
We encourage you to review this Policy periodically to stay informed about how we handle personal information.
15. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle personal information, you can contact us at:
Qivixa
Privacy inquiries: qivixa@qivixa.com
Website: https://www.qivixa.com
Information We Collect
- Contact Data: Name, email address, phone number, and physical business address.
- Professional Data: Job title, company name, and industry category.
- Technical Data: IP address, browser type, device information, and operating system.
- Usage Data: Information about how you use our website, products, and services.
- Marketing Data: Your preferences in receiving marketing from us and our third parties.
How We Collect Information
- Direct Interactions: Filling in forms, corresponding by mail, phone, or email.
- Automated Technologies: As you interact with our website, we may automatically collect Technical Data via cookies and server logs.
- Third Parties: We may receive analytics or contact data from search providers and public databases.
- Chat Systems: Data shared during interactions with Qivixa automated chat agents.
How We Use Personal Information
Usage
We process your data to provide high-tech revenue recovery and automation agency services, ensuring your business workflows are optimized and secure.
Cookies & Tracking
Qivixa uses cookies and tracking technologies to analyze site traffic, personalize content, and provide a seamless digital experience for our clients.
AI & Automated Processing
We utilize AI and automated processing to qualify leads and manage revenue recovery pipelines with precision, maintaining the highest levels of data security.
Data Security & Retention
We implement robust technical and organizational measures to protect your personal information from unauthorized access, loss, or alteration. Our security protocols include encryption, access controls, and regular audits. We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, accounting, or reporting requirements. When data is no longer needed, it is securely deleted or anonymized.
End-to-end encryption for all data at rest and in transit.
Multi-factor authentication for internal systems and databases.
How We Share Information & International Transfers
We do not sell your personal information. We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep this information confidential. Personal information may be transferred to and processed in countries outside of your residence, including the United States, where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.
Compliance
Strict adherence to GDPR and international privacy frameworks.
Transparency
Full disclosure of all third-party sub-processors upon request.